How to Fix Audio and Touchpad on HP Chromebook 11 G4 (Windows Drivers Guide)

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How to Fix Audio and Touchpad


By: Ikram Ustad | Blog: HCT Easy-Drivers 21

Installing Windows on a 16GB HP Mini Chromebook often solves storage issues, but it introduces a new challenge: missing drivers. You might find your touchpad is unresponsive, the volume icon has a red cross, and the Device Manager is filled with "Unknown Devices" and yellow warning signs.

Official manufacturer websites like HP or Dell typically only provide tools for ChromeOS, making Windows drivers for these specific devices very hard to find. To help you out, I have prepared a complete driver pack and a step-by-step guide to turn your budget Chromebook into a fully functional Windows PC.

HP Chromebook 11 G4 Touchpad not working
Touchpad not working



No Sound, Sound muted HP Chromebook 11 G4
No Sound 


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Watch the Video Tutorial

If you prefer visual instructions, I have created a detailed video tutorial showing exactly how to download and install these drivers manually.


In this video, I walk you through the entire process, from creating a safety backup to fixing the "red cross" audio issue.

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Driver Package Details

This zip file contains all the essential drivers required for your system to communicate with HP Chromebook 11 G4-specific hardware.

  • Intel(R) Wireless Bluetooth(R)
  • Chromebook Elan Touchpad
  • Intel SST Audio Device (WDM) & Maxim 98090 Audio
  • Chromebook EC Bus & Coreboot Table
  • GPIO & I2C Controllers

File Specs:

  • File Type: Zip
  • File Size: 1.08 MB
  • Password: The password is provided in the YouTube video. You can find the video link at the start of this post.

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Step-by-Step Installation Guide

Step 1: Create a System Restore Point

Before installing new drivers, always create a restore point. This ensures that if a driver causes a "blue screen," you can easily revert your system to a working state.

  1. Search for "Create a restore point" in the Windows taskbar.
  2. Select your System Drive (C:), click Configure, and ensure "Turn on system protection" is enabled.
  3. Click Create, name it, and wait for the confirmation.

Step 2: Download and Extract the Drivers for HP Chromebook 11 G4

Download the Chromebook Driver Zip from the link below. Once downloaded, unzip (extract) the folder to your desktop.

Step 3: Manual Installation via Device Manager

Windows will not find these drivers automatically; you must point it to the folder manually.

  1. Right-click the Start button and open Device Manager.
  2. Find any "Unknown Device" (usually under "Other devices"), right-click it, and select Update Driver.
  3. Choose "Browse my computer for drivers".
  4. Select the folder where you unzipped the drivers. Ensure "Include subfolders" is checked and click Next.
  5. If a warning appears stating Windows "can't verify the publisher," click "Install this driver software anyway".

Step 4: Restart Your Device

After updating the unknown devices, Restart your Chromebook. This is necessary for the audio services and the EC bus to initialize properly.


To download the driver click the download button    Download

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Troubleshooting Tips

Bluetooth Fix: Ensure the "Bluetooth Support Service" is enabled in Windows 

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